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Type pm 5g инструкция

These instructions are for people upgrading OTRS from 4 to 5 or from a 5 to a later patchlevel release 5 and applies both for RPM type pm 5g инструкция source code tarball upgrades. If you are running a lower version of OTRS you have to follow the upgrade path to 4 first 1. You need to perform a full upgrade to every version in between, including database changes and the upgrading Perl script. Помните, что если вы делаете обновление с OTRS 2. Within a single minor version you can skip patch level releases if you want to upgrade. For instance you can upgrade directly from OTRS 5 patchlevel 2 to version 5 patchlevel 6. If you need to do such a "patch level upgrade", you should skip steps 6, 10, 11, 14, 17 and 18. Настоятельно рекомендуем выполнить сначала тестовое обновление в отдельной тестовой среде. Шаг 1: Остановите все соответствующие службы Please make sure there are no more running services or cron jobs that try to access OTRS. Это особенно важно, если вы используете последовательную нумерацию заявок. Установка прав доступа к файлам. Шаг 5: Проверка требуемых Perl модулей Verify that all needed Perl modules are installed on your system and install any modules that might be missing. If existing tables, e. MyISAM, then an error will be displayed when creating the foreign key constraints. Иначе, вы можете потерять данные. Note The OTRS packages of 4 are NOT compatible with OTRS 5, so you have to perform a package upgrade! Следующие пакеты будут автоматически деинсталлированы после процесса обновления если были установлены ранее : Note This step is only needed if you have a clustered type pm 5g инструкция with several frontend machines. From OTRS 5 on, every frontend server needs to have its own unique NodeID. This defaults to 1 and thus does not need to be configured for single-frontend setups. If you have more than one machine, each machine needs to have this value set to a unique value between 1 and 999. Now OTRS type pm 5g инструкция by default in email subject and references to detect follow-ups. Step 12: Start the Type pm 5g инструкция Daemon The new OTRS daemon is responsible for handling any asynchronous and recurring tasks in OTRS. What has type pm 5g инструкция in cron file definitions previously is now handled by the OTRS daemon, which is now required to type pm 5g инструкция OTRS. The daemon also handles all GenericAgent jobs and must be started from the otrs user. They need to be activated by copying them without type pm 5g инструкция ". Step 14: Review your type pm 5g инструкция notifications With OTRS 5 ticket notifications are configured differently than in previous versions. They are now part of the "Event Notifications" that were previously available as well now called just "Ticket Notifications". Your existing ticket notifications have been migrated into the list of ticket notifications, but deactivated. You have also received the new default ticket notifications, active by default. In case you did not modify the old ticket notifications you don't have to do anything. If you have made local modifications or translations, you have two choices: a you can migrate your modifications to the new ticket notifications recommended type pm 5g инструкция b you can deactivate the new notifications and activate the old notifications again. Please also review the escalation notification recipient settings and see if they match with your expectations agents who have the ticket in one of their custom queues vs. Step 15: Update system registration optional If the system is already registered with OTRS Group, it is strongly recommended to update the registration information at this time. This will update the registered version of the system among other changes in the OTRS Group records, in order to get much accurate information from the cloud services. If you don't update the registration information manually, it will be done automatically on a regular basis, but this type pm 5g инструкция happen some hours or days after. There are 5 settings in the SysConfig prepared for this purpose Daemon::SchedulerCronTaskManager::Task GenericAgentFile1 to Daemon::SchedulerCronTaskManager::Task GenericAgentFile5. If more settings are needed they can be added in a custom SysConfig setting file. Please replace "" with the file that contains the custom GenericAgent jobs configuration, e. This provides an auto completion for the bash shell which makes finding the right command and options much easier. You can activate the bash autocompletion by installing the package bash-completion. If you type a few characters of the command name, TAB will show all matching commands. After typing a complete command, all possible options and arguments will be shown by pressing TAB. Step 18: Review ticket action screen configurations optional Some ticket action screens like "Note" had default subjects in OTRS 4 configurable via SysConfig, Ticket::Frontend::AgentTicketNote Subject in this case. You might want to re-add them if they are mandatory for you.

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